The HR Hub Podcast episode #2: Reference check questions: Who to ask, what to ask, when to ask

Podcasts Josefine Vesterinen

Episode 2 (5)

James Lord, Head of Americas at Refapp, returns to the HR Hub for a second episode to talk about how to run reference checks that actually matter.

Together with host Andrea Adams, James explores why reference checks often feel pointless and what it takes to get real, reliable information that reduces risk. 💡

They discuss:
 
  • The fact that 8% of references are fraudulent
  • How to verify identities and ensure references are valid
  • Why traditional phone calls create legal risk without documentation
  • The questions that actually work 


James shares practical, low-cost ways for HR teams to make reference checks structured, ethical, and useful — even without big systems or budgets.

🎧 Tune in for a short, pragmatic conversation on making reference checks a value-driver, not a checkbox.